Faqs
Need Help?
If you have an issue or a question that needs immediate assistance, you can click the button below to chat live with our Customer Support team. We’re here to help you with any concerns regarding your order, products, or delivery.
For refunds, please allow 6–12 business days from the time your returned package reaches us for the refund to be processed. You will receive a confirmation email once the refund has been issued.
Frequently Asked Questions
1. Are Heroganic products natural and chemical-free?
Yes. All Heroganic products are formulated with pure, plant-based, herbal ingredients and are free from harsh chemicals, synthetic fragrances, and artificial colors to ensure gentle care for your skin and hair.
2. Are Heroganic products suitable for all skin types?
Absolutely. Heroganic products are designed to be gentle and effective for all skin and hair types, including sensitive skin.
3. How should I store my Heroganic products?
We recommend storing your products in a cool, dry place away from direct sunlight. Products like soaps last longer when kept on a dry soap dish with drainage.
4. How long does delivery take?
Delivery times typically are:
- Metro Cities: 2–5 business days
- Non-Metro Cities: 4–7 business days
- Remote Areas: 7–10 business days
(Delivery may vary due to logistics or weather conditions.)
Note: These timelines are estimates.
5. What if my order arrives damaged or wrong?
If your product arrives damaged, leaking, or incorrect, please contact Customer Support within 48 hours of delivery with photos/videos of the issue so we can assist you with return or replacement.
6. Can I return products if I change my mind?
Because of the hygiene nature of personal care items, we can accept returns only for unused, sealed products reported within the return window. Products that have been opened, used, or partially consumed are generally not returnable.
7. Do you offer international shipping?
Currently, Heroganic ships only within India. International shipping is not available at this time.
8. How will I receive my order tracking details?
Once your order has been shipped, you will receive tracking details via email or SMS with the courier partner information so you can monitor delivery status.
9. What payment methods do you accept?
Heroganic accepts all major payment methods, including credit/debit cards, net banking, UPI, and Cash on Delivery (if available during checkout).
10. How can I contact customer support?
If you need help or have questions, you can reach us at:
info@heroganicindia.com
8852026335
Our support team will be happy to assist you.